DESAFIOS DA GESTÃO EM EMPRESAS FAMILIARES PRESTADORAS DE SERVIÇOS NO MUNICÍPIO DE LAJEADO - RS
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Data
2023-06
Autores
Orientador
Franke, Luciane
Banca
Faleiro, Sandro Nero
De Conto, Samuel Martim
Título do periódico
ISSN
Título do Volume
Editor
Resumo
Este estudo analisou a gestão de três empresas familiares prestadoras de serviços gerais, localizadas em Lajeado - RS, com foco nos desafios da gestão, cultura organizacional e cultura familiar. Utilizando uma abordagem qualitativa, foram realizadas entrevistas com membros da família que também desempenham funções de gestão nas empresas. Os principais resultados revelaram desafios específicos enfrentados por cada empresa. Na Empresa 1, o consenso na tomada de decisão foi identificado como um desafio relevante. Na Empresa 2, a gestão financeira, especialmente o fluxo de caixa, foi apontada como um desafio significativo. Já na Empresa 3, a principal dificuldade da gestão estava relacionada à organização de prazos, portanto, um aspecto operacional. Em relação à resolução de problemas diários, os funcionários mais antigos foram destacados pelos entrevistados como capazes de solucionar a maioria dos problemas por conta própria, buscando a orientação dos chefes apenas em situações excepcionais. Quanto à cultura organizacional e familiar, as respostas dos entrevistados na Empresa 1 e Empresa 2 apontaram a cultura organizacional como o aspecto mais proeminente. Já na Empresa 3, foi observada uma percepção de mistura entre as duas culturas, com divergências entre os entrevistados. Essa pesquisa contribuiu para ampliar o conhecimento sobre a gestão em empresas familiares, a tomada de decisão e os desafios enfrentados por esse tipo de organização.
This study analyzed the management of three family businesses providing general services located in Lajeado - RS, with a focus on management challenges, organizational culture, and family culture. Using a qualitative approach, interviews were conducted with family members who also hold management positions in these companies. The main findings revealed specific challenges faced by each company. In Company 1, achieving consensus in decision-making was identified as a significant challenge. In Company 2, financial management, particularly cash flow, was recognized as a significant challenge. In Company 3, the main management difficulty was related to meeting deadlines, which is an operational aspect. Regarding the resolution of daily problems, respondents highlighted that older employees were capable of independently solving most issues, seeking guidance from their superiors only in exceptional situations. With regards to organizational and family culture, the responses from respondents in Company 1 and Company 2 emphasized the prominence of organizational culture. In Company 3, a perception of a mixture between the two cultures was observed, with diverging views among the interviewees. This research contributes to expanding knowledge about management in family businesses, decision-making, and the challenges faced by this type of organization.
This study analyzed the management of three family businesses providing general services located in Lajeado - RS, with a focus on management challenges, organizational culture, and family culture. Using a qualitative approach, interviews were conducted with family members who also hold management positions in these companies. The main findings revealed specific challenges faced by each company. In Company 1, achieving consensus in decision-making was identified as a significant challenge. In Company 2, financial management, particularly cash flow, was recognized as a significant challenge. In Company 3, the main management difficulty was related to meeting deadlines, which is an operational aspect. Regarding the resolution of daily problems, respondents highlighted that older employees were capable of independently solving most issues, seeking guidance from their superiors only in exceptional situations. With regards to organizational and family culture, the responses from respondents in Company 1 and Company 2 emphasized the prominence of organizational culture. In Company 3, a perception of a mixture between the two cultures was observed, with diverging views among the interviewees. This research contributes to expanding knowledge about management in family businesses, decision-making, and the challenges faced by this type of organization.
Descrição
Palavras-chave
Gestão; Empresas familiares; Cultura familiar; Cultura organizacional; Management; Family businesses; Family culture; Organizational culture
Citação
FEDERHEN, Vinício Luiz. DESAFIOS DA GESTÃO EM EMPRESAS FAMILIARES PRESTADORAS DE SERVIÇOS NO MUNICÍPIO DE LAJEADO - RS. 2023. Monografia (Graduação em Administração) – Universidade do Vale do Taquari - Univates, Lajeado, 03 jul. 2023. Disponível em: http://hdl.handle.net/10737/3827.